Case study
Banas Stones: Choosing VICHOR for after-sales support
Banas Stones Inc · Bolton, Ontario, Canada · Installed in 2024
Customer background
Banas Stones Inc is a stone processing company based in Bolton, Ontario, Canada.
What mattered to the buyer
In March 2024, Banas Stones inquired through VICHOR's website. The work discussed included tile, granite and 45° miter cuts. The team also asked about water consumption, abrasive consumption, sludge handling, the local power supply and software operation. Before ordering, they wanted to see a machine already in use.
Why VICHOR
- Seeing a machine in use first. Banas Stones visited an existing customer in Toronto to see a VICHOR waterjet in use.
- After-sales support mattered. During the selection process, the customer wrote:
“The main reason to go with you is the after sales support that we will be getting from your organization, which will be pertinent to our operation.”
Banas Stones Inc · April 2024
In May 2024, Banas Stones decided to place the order. VICHOR and its Canadian partner handled the order together.
Machine and configuration
WCM-P60III+B-G3020-A5C-ECS-CSA
- G3020 cutting table · 3000 × 2000 mm
- abrasive delivery system
- P60III intensifier pump
- A5C 5-axis cutting head, replacing the standard 3-axis cutting head
- ECS CNC system, replacing the standard PC-based CNC system
- water chiller
- water softener
The electrical system was customized to CSA standards. The customer arranged the transformer locally to suit the local power supply.
Installation and training
In November 2024, VICHOR technicians installed and commissioned the machine at Banas Stones and trained the operators. The customer had prepared the electrical supply locally in advance.
What this case shows
For a Canadian stone processor choosing a waterjet, support after the purchase matters alongside the machine itself. Banas Stones first saw a machine in use, then had its own equipment configured for the local power supply and CSA standards, with on-site installation and operator training provided by VICHOR technicians.
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