Case study
Tired of long lead times from its previous supplier, a Brazilian waterjet brand switched to VICHOR. It ordered three custom systems in just over a year.
A Brazilian waterjet brand · First order October 2023
11 days
From first email to purchase order
50 days
From order to shipment, first system
3
Custom systems in just over a year
Customer background
This Brazilian company sells waterjets under its own brand, along with cutting services, consumable parts, training and repairs. It buys machines from manufacturers, then commissions them in its own workshop, refines their appearance and repackages them before delivering them to its own customers.
Concerns before buying
With its previous supplier, the cutting table alone took 100–120 days. Add shipping and customs clearance, and its own customers were kept waiting too.
Their technical questions were detailed: which brands of servo drives and ball screws we use, 5-axis cutting heads and taper compensation, whether we could supply ECS CNC System, and whether spare parts would be easy to buy in Brazil. They were used to Yaskawa.
Why VICHOR
Lead time came first, then flexibility. They could order a complete machine, a cutting table on its own, or a system without an intensifier, and each system was configured for its project.
Eleven days after their first email, they sent the purchase order. The first system shipped 50 days later. On the day they ordered, they wrote:
“I´m trusting this will be a very long term partnership.”
Machines and configurations
| Ordered | Model | Configuration |
|---|---|---|
| October 2023 | WCM-P60IIIS-G3020-A5B-ECS | The P60IIIS is an upgraded version of the P60III built specifically for this customer. Its intensifier uses US intensifier core components with a 5-year warranty. |
| December 2023 | WCM-G4020-A5C-ECS | A cutting table only, paired with the customer’s own pump. |
| November 2024 | WCM-P60IV-G4020P-A5C-NC100 | Supplied without an intensifier at the customer’s request, so they could fit their own. |
Delivery and commissioning
When the machines arrived in Brazil, they went first to the company’s own workshop. Its team commissioned them, fitted stainless steel covers and repackaged them for its customers. We supported commissioning remotely; their team already knew waterjet installation and maintenance well.
They chose ECS CNC System, but the IGEMS software they had always used needed a post-processor customized for ECS. We ran several rounds of tests on the machine and sent them the results. Based on that feedback, they had IGEMS modify the post-processor, and confirmed that the customized ECS post-processor worked correctly.
“…great collaboration to make the IGEMS software to be a success at Vichor machine.”
Results
Three orders in just over a year. Since 2025, they have also bought garnet from us on a regular basis.
What this case shows
For a waterjet brand, its supplier’s lead time becomes the lead time it can promise its own customers. Timely delivery and configurations built around each project brought this customer back for three orders in just over a year.
If you supply waterjets to your own customers, talk to us about lead times and custom configurations.
More case studies
QUOTE
Supplying waterjets to your own customers?
Tell us what your customers cut and how each system should be configured. We'll send you a configuration, a price and a lead time for every system.
