Case study
Francesco Gullotti: choosing VICHOR with an owner's reference.
Francesco Gullotti · Italy · Installed 2023
Why VICHOR
After his early discussions with Damon, Francesco Gullotti still wanted reassurance before choosing a machine.
Damon put him in touch with another VICHOR owner in Italy who had bought a machine in 2019 and had been using it for four years.
The two businesses were close to each other.
That owner's experience gave Francesco the confidence to choose VICHOR.
Machine and configuration
Francesco ordered WCM-P60III-G4020-A5C-ECS.
Installation
In 2023, Francesco's team installed the machine with remote guidance from VICHOR.
There were difficulties during the initial installation.
Francesco asked whether a VICHOR engineer could provide training when next visiting Europe.
Damon resolved the issues through remote guidance.
On a later, separate visit, the other Italian owner shared as much of his operating experience as he could with Francesco.
Results
After the machine had been in use for a while, VICHOR asked whether Francesco wanted an engineer to visit for inspection and maintenance during the engineer's travel to Europe.
Francesco declined because the machine was running smoothly, with no major problems.
Owner-to-owner recommendations
Francesco now recommends VICHOR to people who contact him through Instagram.
Other buyers have consulted him before ordering and subsequently chosen VICHOR.
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