Case study
Seven years on, a bulletproof glass maker orders again
Armored Protection Glass FZ-LLC · Ras Al Khaimah, UAE · Since 2018
Customer background
Armored Protection Glass (APG) is based in the Ras Al Khaimah Free Trade Zone in the UAE and manufactures safety glass and bulletproof glass.
What the customer needed
When APG first contacted us in February 2018, they wanted to know what a waterjet could do with their glass: sheets up to 1400 × 2800 mm, from 4 mm all the way to 200 mm thick.
Why APG chose VICHOR again
When choosing equipment for a new factory in Central Asia in 2026, APG’s General Manager, Subin Alex, didn’t even look at other suppliers:
I'll not have headache with your machine… that's my experience.
Subin Alex, General Manager, APG · April 2026 · WhatsApp
Machines and configurations
| Item | First machine | Second machine |
|---|---|---|
| Model | WCM-P60II-G3020 | WCM-P60IV-G3020R-NC100 |
| Ordered | April 2018 | April 2026 |
| Intensifier pump | WCM-P60II | WCM-P60IV |
| Cutting table | G3020 | G3020 |
| Cutting head | 3-axis cutting head | 3-axis cutting head |
| CNC system | XL | NC100 |
| Standard | abrasive delivery system | abrasive delivery system |
| Added | water softener; automatic abrasive removal system | water softener |
Installation and support
In August 2018, a VICHOR engineer flew to the UAE and installed the first machine on site.
In November 2023, the machine ran into a problem. Our team walked APG through the fix online, and as soon as it was cutting again, Alex wrote:
It's working … many thanks for your kind support
Subin Alex, General Manager, APG · November 2023 · WhatsApp
Results
The first machine has been cutting since 2018. In April 2026, APG ordered a second machine for its new factory in Central Asia, and it was delivered in September.
All along, they have kept buying their spare parts from VICHOR.
What this case proves
Seven years with one VICHOR machine. When it was time to equip a new factory, APG didn’t shop around — they came straight back to us.
FAQ
Waterjet cutting bulletproof glass
Where does waterjet cutting fit into bulletproof glass production?
Bulletproof glass is made by laminating multiple layers of glass, interlayer film and polycarbonate. Each layer is first cut to its final shape, with holes and slots completed at the same stage, before tempering and lamination. Tempered glass contains internal stress and will shatter if cut, so cutting must be completed before tempering.
Why use a waterjet to cut this type of glass?
A waterjet uses cold cutting, so it does not introduce thermal stress at the glass edges. The same machine can cut straight lines and irregular contours and make holes, making it suitable for cutting blanks before tempering.
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