Response · Installation · Training · Parts
Support that keeps your machine cutting.
Fast response, installation and training in one visit, and spare parts shipped from stock.
§01 / Support promise
Fast answers. Fast parts.
§02 / Installation & training
Installed, commissioned and trained in one visit.
We recommend on-site installation. Our engineer installs and commissions the machine, then trains your operators on site, in the same visit.
Install & commission
~3 daysWith the site prepared, installation of a standard machine typically takes about 3 days.
Train your operators
2–3 daysNew operators usually learn basic operation and routine maintenance in 2–3 days. Basic CAD drawing skills help.
In production
Your team runs the machine, with remote support behind you for its whole life.
§03 / Maintenance
Consumables your own team can replace.
Every consumable is designed to be easy to replace on site. No waiting for an engineer visit, less time with the machine stopped.
Video guidance
Maintenance videos and step-by-step guidance for replacing consumables.
Photo to part number
Send a photo of the part. We confirm the part number, so you order the right one.
Shipped in 48 h
Common spare parts ship within 48 hours on working days.
Not sure which part you need? Send us a photo and we will confirm the part number.
§04 / Warranty
Five years on the parts that matter most.
24 months or 4,000 hours. UHP consumables excluded.
UHP cylinders, hydraulic cylinder, cylinder end caps and end nuts.
Machine down? Message us on WhatsApp.
Send the machine model, a short description and a photo or video. We respond within 12 hours.
WHATSAPP +86 138 1385 0662 →