When it comes to purchasing a waterjet cutting machine, a reliable warranty is essential for peace of mind. Understanding this, VICHOR has created an exclusive waterjet warranty, offering you complete protection for two years on your investment. Let’s explore the benefits of the VICHOR warranty and why it sets us apart in the industry.

As a small or medium-sized business owner, you have many options when it comes to waterjet cutting equipment. However, VICHOR Waterjet stands out as a top choice, and here’s why:

High-quality equipment

VICHOR waterjet cutting machines are designed with precision and durability in mind. We use the latest technology and high-quality components, ensuring that you receive a machine that will last for years to come.

Wide range of applications

Our waterjet cutting machines can handle almost any material, making them versatile and suitable for a variety of industries. Whether you need to cut hard and thick materials or require high precision for intricate designs, VICHOR has you covered.

Investing in a VICHOR waterjet cutting machine means you’ll automatically benefit from our exclusive 2-year warranty, also known as the Total Confidence Coverage. This warranty offers you protection on your equipment, so you can focus on your business.

Inclusions of the 2-year warranty

The Total Confidence Coverage includes free parts and labor for any covered repairs or replacements during the warranty period. Moreover, you’ll receive the fastest response time in the industry when you need assistance.

The industry’s fastest response time

At VICHOR, we understand that downtime can be costly for your business. That’s why we prioritize providing you with quick and efficient warranty support. Our award-winning Service Department will work diligently to ensure your machine is up and running in no time.

One of the key benefits of the VICHOR waterjet warranty is that it covers parts and labor at no additional cost to you. This means you can avoid unexpected expenses related to repairs or replacements, allowing you to budget more effectively for your business.

Ensuring customer satisfaction

We are committed to providing top-notch customer service, and our comprehensive warranty is just one way we demonstrate that commitment. By offering free parts and labor, we aim to ensure that you are completely satisfied with your VICHOR waterjet cutting machine.

Financial benefits of a comprehensive warranty

An extensive warranty can save your business money in the long run. Without the worry of costly repairs, you can focus on growing your business and improving your bottom line.

Backing up our waterjet warranty is our award-winning Service Department, staffed by highly-trained technicians who are dedicated to resolving any technical issues you may encounter.

Highly-trained Service

Technicians Our Service Technicians have the expertise and experience necessary to address any problems you may face with your waterjet cutting machine. You can trust them to find a solution quickly and efficiently, minimizing downtime for your business.

Commitment to fast and effective problem resolution

We understand that time is of the essence when it comes to resolving technical issues. Our Service Department is committed to providing speedy assistance without compromising on the quality of the solutions we offer.

When you need to take advantage of our waterjet warranty, there are a few responsibilities on your part. These include covering round-trip flight tickets and accommodations for our technicians, as well as the international shipping costs for any waterjet parts that need to be replaced or repaired.

Responsibilities of the customer

As a valued VICHOR customer, we ask that you take care of the travel and accommodation costs for our technicians if they need to visit your facility. This ensures that our team can provide you with the best possible service while keeping our warranty program affordable for all customers.

International shipping costs and technician accommodations

In addition to travel expenses, you will be responsible for the international shipping costs of any parts that need to be replaced under warranty. These costs may vary depending on the specific parts and shipping method chosen. By sharing these expenses, we can continue to offer our exclusive 2-year warranty while maintaining competitive pricing on our waterjet cutting machines.

Contacting VICHOR for support

When you require warranty service for your VICHOR waterjet cutting machine, getting in touch with us is simple. You can reach out to our dedicated support team by phone, email, or through our website. We’ll assess your issue and guide you through the next steps to get your machine back in working order.

Responsibilities of the customer

While our 2-year waterjet warranty covers parts and labor, as a customer, you are responsible for covering the round-trip flight tickets and accommodation for our technicians, as well as the international shipping costs for waterjet parts. This ensures that we can provide timely and effective support, no matter where you are located.

Shipping and accommodation costs

It’s important to note that the customer is responsible for covering shipping and accommodation costs when obtaining warranty service. This includes round-trip flight tickets for our technicians, accommodation during their stay, and international shipping costs for waterjet parts. We strive to keep these costs as reasonable as possible while still providing the exceptional service you deserve.

It’s important to note that the VICHOR Total Confidence Coverage Warranty is not a “no-fault” warranty. This means that coverage only applies if your equipment malfunctions under normal operating conditions. “Consumable” parts, components, and accessories are not covered under this warranty.

Coverage limitations and exclusions

The warranty does not cover issues resulting from misuse, neglect, or improper maintenance of your waterjet cutting machine. Additionally, consumable parts, such as nozzles, orifices, and abrasives, are not covered under the warranty. For full details on what is and isn’t covered, it’s best to consult the warranty documentation provided with your machine or contact our customer support team.

Importance of proper equipment maintenance and operation

To ensure the longevity of your VICHOR waterjet cutting machine and to keep your warranty intact, it’s crucial to follow proper operating procedures and maintain your equipment according to the manufacturer’s recommendations. This will not only help prevent malfunctions but also ensure that your machine operates at peak performance.

The VICHOR waterjet warranty stands out in the industry due to its comprehensive coverage, duration, and commitment to customer satisfaction.

Comparison of warranty coverage and duration

Many of our competitors offer limited warranties with shorter durations, often just one year. With VICHOR’s 2-year warranty, you can enjoy double the protection for your investment, giving you peace of mind knowing that we stand behind our products.

The confidence of choosing VICHOR

When you choose a VICHOR waterjet cutting machine, you’re not just investing in high-quality equipment. You’re also choosing a company that is dedicated to supporting you throughout the life of your machine. Our exclusive 2-year warranty is just one way we demonstrate our commitment to your success.

In conclusion, VICHOR’s exclusive 2-year Total Confidence Coverage Warranty sets us apart in the waterjet cutting industry. By providing comprehensive coverage and standing behind our high-quality equipment, we ensure that you can focus on growing your business with confidence. With our award-winning Service Department and fast response times, VICHOR is the clear choice for small and medium-sized businesses looking to invest in a waterjet cutting machine backed by an unbeatable warranty.

Hearing directly from those who have experienced VICHOR’s products and warranty service can provide valuable insights for potential customers. We take pride in our reputation for delivering exceptional quality and support.

Experiences with VICHOR’s products and warranty service

Many of our customers have shared their positive experiences with our waterjet cutting machines and the excellent support they received under our 2-year warranty. These testimonials highlight our commitment to customer satisfaction and the trust we’ve built in the industry.

Building trust through real customer feedback

By providing real customer testimonials, we aim to offer transparency and build trust with potential customers. These first-hand accounts demonstrate our dedication to delivering reliable equipment and top-notch warranty service.

To ensure that your VICHOR waterjet cutting machine operates efficiently and maintains its warranty coverage, it’s essential to follow proper maintenance and operating procedures.

Ensuring the longevity of your VICHOR waterjet cutting machine

Regular maintenance, such as cleaning the cutting head and checking for signs of wear, can help extend the life of your machine. Following the manufacturer’s guidelines for maintenance and operation will also contribute to the machine’s longevity.

Avoiding common issues and malfunctions

By adhering to recommended maintenance practices and operating procedures, you can prevent many common issues that may lead to equipment malfunctions. This not only helps keep your machine running smoothly but also ensures that your warranty remains valid.

In addition to our comprehensive 2-year warranty, VICHOR offers a variety of support resources to help you get the most from your waterjet cutting machine.

Free domestic shipping

To make purchasing a VICHOR waterjet cutting machine even more accessible, we offer free domestic shipping on all our equipment. This helps you save on upfront costs and ensures a smooth buying experience.

Free tech support

Our knowledgeable technical support team is available to assist you with any questions or concerns you may have about your VICHOR waterjet cutting machine. We’re here to help, whether it’s troubleshooting an issue or providing guidance on equipment usage.

Award-winning website

Our user-friendly website offers a wealth of information about our waterjet cutting machines, including detailed specifications, videos, and more. You can also find useful resources such as maintenance guides and tips for getting the best results from your machine.

Investing in waterjet cutting machine can be a game-changer for your small or medium-sized business. With the versatility and precision of our machines, you can expand your services and cater to a broader range of clients.

Diversifying your offerings

The wide range of materials that can be cut with a VICHOR waterjet cutting machine allows you to offer new and innovative services to your customers. From metal and glass to stone and ceramics, the possibilities are virtually endless.

Increased efficiency and productivity

VICHOR waterjet cutting machines are designed to increase efficiency and productivity, allowing you to complete projects faster and with greater precision. This can help you meet tight deadlines, satisfy customer demands, and ultimately grow your business.

What is covered under the VICHOR Total Confidence Coverage Warranty?

The warranty covers parts and labor for repairs or replacements of covered components on your VICHOR waterjet cutting machine for two years. It does not cover consumable parts, components, and accessories or issues caused by misuse or improper maintenance. Examples of covered components include motors, pumps, and control systems. Regular wear and tear or damage caused by accidents, negligence, or unauthorized modifications are not covered.

How do I obtain warranty service?

If you need to take advantage of our waterjet warranty, first contact our customer support team to discuss the issue. They will guide you through the troubleshooting process and determine if your machine requires warranty service. If warranty service is necessary, you will be responsible for covering the travel expenses and accommodations for our technicians, as well as the international shipping costs for any replacement parts. Our expert technicians will then repair or replace the affected components as quickly as possible, ensuring minimal downtime for your business.

Can I extend my VICHOR waterjet warranty?

Yes, you can extend your VICHOR waterjet warranty beyond the standard 2-year coverage period. To do so, please contact our customer support team to discuss available extension options and associated costs. By extending your warranty, you can continue to enjoy the peace of mind and protection that comes with our Total Confidence Coverage Warranty, ensuring your investment remains protected for even longer.

What should I do to maintain my warranty coverage?

To maintain your VICHOR waterjet warranty coverage, it’s essential to follow the manufacturer’s guidelines for proper operation, maintenance, and care of your machine. This includes performing regular inspections, cleaning, and maintenance tasks, as well as using only approved parts and accessories. Failure to follow these guidelines may void your warranty coverage.

How does the VICHOR waterjet warranty compare to other warranties in the industry?

The VICHOR Total Confidence Coverage Warranty stands out in the industry due to its comprehensive coverage and 2-year duration, whereas many competitors offer limited warranties with shorter durations, often just one year. Our warranty, coupled with our award-winning Service Department and commitment to customer satisfaction, makes VICHOR the top choice for businesses looking to invest in waterjet cutting machines.

With the assurance of a comprehensive 2-year warranty, cutting-edge technology, and exceptional customer support, VICHOR waterjet cutting machines are the ideal choice for businesses looking to invest in reliable and efficient equipment.

Making an informed decision

By understanding the benefits and coverage of the VICHOR Total Confidence Coverage Warranty, you can make a well-informed decision when purchasing a waterjet cutting machine for your business.

Investing in your business’s future

Choosing VICHOR means investing in the future success of your business. Our waterjet cutting machines, backed by our unbeatable warranty, will help you increase productivity, expand your offerings, and ultimately grow your business.

At VICHOR, our commitment to providing high-quality waterjet cutting machines and exceptional customer support is unparalleled. Our exclusive 2-year Total Confidence Coverage Warranty is a testament to our dedication to your success. When you choose VICHOR, you’re not just investing in a cutting-edge machine; you’re choosing a partner who will be there to support you every step of the way. Experience the VICHOR difference for yourself and take your business to new heights with our waterjet cutting machines.